Privacy Policy

We value your privacy and are committed to protecting the personal information we collect and use while providing you with exceptional travel experiences. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following categories of personal information from or about you:

A. Identifiers

• Name, email address, phone number, mailing address
• Government-issued identification (e.g., passport)
• Date of birth

B. Commercial Information

• Cruise bookings, reservations, and on-board purchases
• Travel preferences and memberships
• Special service requests (e.g., dietary needs, medical requirements, accessibility)

C. Internet or Network Activity

• Browsing behavior on our websites or mobile apps
• IP address, device identifiers, browser type
• Interactions with our emails or advertisements

D. Health Information

• COVID-19 vaccination or test status
• Medical information required for safe travel (collected with consent)

E. Audio/Visual Information

• CCTV footage onboard for safety and security
• Photos or videos taken during cruise experiences (collected with consent)

2. Sources of Information

We collect personal information from the following sources:

• Directly from you – when you make a booking, fill out forms, or communicate with us
• Automatically – through your interactions with our digital platforms

3. How We Use Your Information

We may use your personal information to:

• Provide and manage cruise and travel services
• Communicate trip-related updates and important notifications
• Fulfill special requests (e.g., dietary accommodations, shore excursions)
• Personalize your onboard experience
• Ensure health, safety, and compliance with applicable laws
• Send promotional offers, if you have opted in
• Improve our products, services, and overall customer experience

4. Disclosure of Personal Information

We may share your information with trusted third parties, including:

• Service Providers – such as payment processors, port authorities, and technology vendors
• Government Agencies – including customs, immigration, and health authorities when required by law

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable functionality on our websites and apps
• Analyze traffic and user interaction
• Provide personalized advertisements (with your consent)

You may manage your cookie preferences via the Cookie Settings link on our site or through your browser settings.

6. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, and enhance future offerings. Retention periods vary depending on the type of information and its intended use.

7. Data Security

We implement reasonable security measures to protect your personal information. These include encryption, access control systems, and regular security monitoring to help prevent unauthorized access or misuse.

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If we become aware that such information has been collected without proper consent, we will take steps to delete it promptly.